Birth of a Salesman
March 11, 2019·3 comments·In Brief
Every organization claims to want competent leaders. Yet the signals being sent to ambitious professionals point elsewhere. Personality tests nudge toward different ideals. Articles celebrate different traits. The gap between what companies say they value and what they're actually cultivating has widened without anyone quite acknowledging it happened.
• Personality tests don't measure who you are; they measure who your organization wants you to think you should become. The questions haven't changed, but the "right answers" have shifted over fifteen years. Where tests once suggested life was "a puzzle to be solved," they now nudge toward "a game to be won." This isn't about psychology. It's about collapsing what's possible.
• The transformation is systematic and industry-wide, but it masquerades as natural evolution. Daily articles celebrate what successful CEOs do. Personality results come with lists of famous executives and desirable career paths. Young professionals aren't forced into a mold; they choose to fit into it after seeing what shape brings rewards.
• What's actually being cultivated is the ability to create powerful narratives that have nothing to do with actual performance. Organizations now require executives who can turn customers into fanatics, employees into ambassadors, and products into emotional abstractions. This isn't persuasion. It's a specific kind of narrative control.
• At the economy-wide level, this is wasteful and zero-sum. At the institutional level, it's a dominant strategy. If your competitors are building brands into religions, you either do the same or you lose. The system locks everyone in, even those who see clearly what's happening.
• The real question isn't what to do about the system. It's what happens to professionals who can't walk away. Fiduciaries and stewards must play. But playing the game doesn't require treating customers and employees as mindless audiences. The tension between competing and maintaining dignity never quite resolves.
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Comments
Can’t believe SAP and Qualtrics are still using the “powered by” motif. And you saw who was the keynote speaker at the just-completed Qualtrics Global Conference, right? None other than our immediate former president, pocketing a cool $250k+ for an afternoon’s work. The subject of his speech? How he set up a White House devoted to public good, not private enrichment. Honestly, you can’t make this shit up.
Any chance of the Obamas buying out the Clinton brand to sell the parts? Hm, might be some anti-trust considerations to work around.
Like buying the hollowed-out husk of Blackberry.
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