Wherefore Art Thou, Marcus Welby?
October 30, 2014·0 comments·epsilon theory
We've stopped trusting institutions, so we've replaced that trust with media personas who perform authenticity. But a televised financial advisor isn't a person you can build trust with, and mistaking the performance for the person leaves you vulnerable in ways you don't even recognize.
• We mistake performance for reality in ways we don't acknowledge. Just as a blindness patient invented seeing to match what he couldn't do, we've invented a version of trust that works with disembodied media voices. We think we're being skeptical when we dismiss our flesh-and-blood advisors in favor of TV personalities.
• The "brain" of a media persona lives nowhere you can see it. When you trust Jim Cramer, you're not trusting Jim Cramer the person. You're trusting a distributed entity that includes CNBC contracts, corporate incentives, and producer decisions. Game theory can't help you here because this isn't a person with ordered preferences.
• This feels rational because institutions genuinely failed us. Years of calculated communication designed to manipulate rather than inform broke something. Skepticism was justified. But somewhere along the way, we stopped noticing we'd replaced one form of trust with another.
• The danger extends beyond harmless financial advice. The same mechanism that creates compelling personas like "Jim Cramer" creates compelling personas like "Senator Joe McCarthy". When no one is trusted, everyone becomes eligible for trust.
• We're withdrawing from public life rather than rebuilding it. Intelligent people are asking why they'd subject themselves to this, ceding the field to those with nothing to lose. The question is whether anything today commands enough authentic authority to reverse this spiral.
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