Hunt's Law: An Experiment
September 14, 2018·0 comments·In Brief
A post arguing that a polarizing ad is strategically smart generates record engagement. Yet 90 percent of the response attacks the ad itself, completely untethered from the actual argument. The engagement metrics soar. But what if the success of your message is inversely proportional to whether anyone actually engages with its content?
• A provocative post about Nike strategy becomes the most commented-on and most liked content published. Yet the comments reveal something jarring: the vast majority are reacting to Nike itself, not to anything the original note says.
• The people liking the post and the people commenting on it appear to be responding to completely different things. Commenters are enraged by the ad. Likers approve of the ad. Neither group seems to be grappling with the actual thesis about polarization and market strategy.
• This creates a peculiar measurement problem. Traditional metrics like comments and likes suggest the post succeeded wildly. But underneath those numbers is evidence of complete disconnection between the engagement and the content.
• The platform appears designed to encourage exactly this kind of hijacking. Emotional reactions to the subject matter get amplified while the nuance of the argument disappears into the noise.
• This raises an uncomfortable question: what happens when your most visible communications are the ones where your actual message has been completely lost?
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